Health-Mor has received many reports of problems from consumers who decided to “save” a few dollars by purchasing product, parts or filters from NON-Authorized sources over the internet or from a local vacuum store, such as:

• Product purchased is not the model advertised, but an older model.
• Product was advertised as new, but was used.
• Filters were advertised as Genuine, but were cheap imitations that do not perform.
• Seller claimed to be authorized to do warranty work, but charged the customer for service.
• Product received had serial numbers removed.
• Product was not serviced properly.
• Retailer was unresponsive, unprofessional, or was out of business when customer had problem.
• Customer was told that the products carry a manufacturer’s warranty, when in fact such products carry NO manufacturer warranty.

Please note that Health-Mor cannot offer any assistance to consumers who purchase from one of these unauthorized sources. On the other hand, our Authorized Distributors are under contract to follow Health-Mor’s Code of Conduct and the Direct Selling Association’s Code of Conduct. They are trained to provide you with the best possible sales and service experience.